Privacy Policy

The data controller is "TOURMANIA" LIMITED LIABILITY COMPANY ("TOURMANIA" LLC), TIN 311789626, a licensed tour operator in Uzbekistan (license №545560). Registered office: Kichik Beshyogoch ko'chasi 161a, Baynalminal MFY, Mirobod district, Tashkent, Uzbekistan.

Privacy questions: uz@tourmania.com or WhatsApp / call +998 77 076 18 18.

We collect only what we need to answer you and to operate a tour:

• Inquiry details: name, email, WhatsApp number, preferred dates, group size, and notes you type.
• Booking details we later confirm in writing: passport names for trains and hotels, nationality for visa advice, and payment references.
• Messages you send us on WhatsApp, email, or the website forms.
• Newsletter sign-ups, which open your email client to uz@tourmania.com — we do not silently add you to a list without that message.
• Technical data needed to run the site (see our Cookie Policy).

We do not ask for payment-card numbers on this website. Payments are arranged after we confirm the itinerary in writing.

We use personal data to:

• Reply to inquiries and prepare quotes, hotels, trains, and guides.
• Confirm bookings and send operational updates (pick-up times, ticket numbers).
• Meet legal duties as a licensed tour operator in Uzbekistan (guest lists, invoices, tax records).
• Improve the website and protect it from abuse.

We do not sell personal data. We do not use it for unrelated advertising networks.

We share data only when a trip requires it:

• Hotels, railways, airlines, and licensed local guides named on your itinerary.
• WhatsApp / Meta, if you choose to message us on WhatsApp.
• Our email provider, when you write to uz@tourmania.com.
• Hosting and database providers that keep tourmania.uz online.
• Authorities, if Uzbekistan law requires it.

Partners outside Uzbekistan (for example a hotel in another Stan on a multi-country itinerary) receive only the details needed to deliver that night or transfer.

Inquiry messages that do not become a booking are kept only as long as needed to follow up, then deleted or archived in the ordinary email / WhatsApp cycle. Confirmed bookings and invoices are kept for the period required by Uzbekistan tax and tourism rules, then securely disposed of.

You may ask us to access, correct, or delete personal data we hold about you, or to send a copy. Write to uz@tourmania.com from the address we have on file. We may need to keep booking records where the law requires it.

If you are in the EEA or UK, you may also complain to your local data protection authority. Our establishment is in Tashkent, Uzbekistan.

We use HTTPS on tourmania.uz and restrict staff access to guest files. No internet transmission is perfectly secure. Do not send passport scans in an unsolicited public comment — wait until we ask on a private WhatsApp or email thread.

We do not market to children. Family tours may include minors travelling with a parent or guardian. We collect a child’s name only when it is required for a ticket or hotel, from the adult who books.

"TOURMANIA" LLC
Kichik Beshyogoch ko'chasi 161a, Baynalminal MFY, Mirobod district, Tashkent, Uzbekistan
Email: uz@tourmania.com
WhatsApp / phone: +998 77 076 18 18

Related documents: Terms of Service and Cookie Policy.